Train tickets can be purchased with ticket vending machines at the Helsinki Central Railway Station, at VR service points, on VR’s website or with VR Matkalla app. Tickets valid for all modes of public transport in the Helsinki region can be purchased via HSL’s website, the HSL app, HSL ticket machines, R-kioski shops or the HSL service point at the Helsinki Central Railway Station. For further information, see the Helsinki Central Railway Station’s transportation website. More information on public transport tickets: hsl.fi/en/tickets-and-fares
Helsinki Tourist Information provides free information about the city, attractions, events and services. You can pick up free brochures and maps there. The nearest information services are:
The Pavilion, on Lyypekinlaituri pier next to the Old Market Hall (from the 16th of May until the 30th of September 2022)
Open Mon-Sat 9-18
The Info Container, in Töölönlahti Bay Park next to Little Finlandia (from the 1st of June until the the 30th of August 2022)
Open Mon-Sun from 9.30-16
Helsinki Tourist Information’s electronic service channels are open daily from 9 am to 4 pm.
Telephone service: 09 3101 3300
Chat: the service is open on the myhelsinki.fi page
Read more on the Helsinki Tourist Information website.
Luggage storage can be found at the Helsinki Central Railway Station by the entrances to Elielinaukio Square and Asema-aukio Square. The luggage lockers accept €0.50 and €1 and €2 coins. The luggage can be stored up to 24 hours at the price of €4.
The lost property office, Suomen Löytötavarapalvelu, takes care of lost items that have been found at the station and in trains: Customer service number in Finland +358 600 41 006 (you can check the price of the call on the lost property office website loytotavara.net).
The accessible route to the railway platform is via the archway/corridor of Elielinaukio Square. The accessible entrance is indicated on the information boards of the station. From there and through the automatic door you can also enter to VR’s service point, the station, and the post hall. The accessible route to the metro is by elevator, via a separate metro entrance located in Elielinaukio Square.
Assistance service is available at the station. The assistance point is located by the platform 11, under the glass roof of the station’s central platforms. The point is accessible from the station hall, Elielinaukio Square, and the taxi stand in Asema-aukio Square. To book assistance service, call VR customer service for accessible travel at 0800 188 822 (free of charge, service hours Mon–Fri 05:00–22:00, Sat–Sun 07:00–22:00) no later than 36 hours before departure.
The historic and protected nature of the Helsinki Central Railway Station affects the accessibility of the building. Regrettably, wooden doors and wind cabinets at entrances, for example, are not accessible.
Parking spaces can be found at the main entrance to the Helsinki Central Railway Station. In addition, there are several car parks in the surrounding area, the nearest of which is P-Eliel right next to the station. For more information, see P-Eliel’s website europark.fi/english/home/.
Pets are welcome at the Helsinki Central Railway Station.
You can get to Helsinki Airport with a single train ticket from all over Finland, including the Helsinki Central Railway Station. From the airport train station you can easily enter both airport terminals via the indoor hallway. You can travel to the airport with a single commuter train ticket (including season and serial tickets) if you choose Helsinki Airport as your destination when buying a ticket. When travelling within the Helsinki metropolitan area, you will need a ticket from HSL. The HSL area is divided into four zones. For trips from the centre of Helsinki to the airport and from the airport to the centre of Helsinki, you will need an ABC ticket. More information about the tickets for public transport: hsl.fi/en/tickets-and-fares See timetables for local transport:hsl.fi
Toilets at the Helsinki Central Railway Station can be found in the main hall, next to QiTea restaurant. The accessible toilet is located in the same area. The toilet fee is €1.